Job Purpose
Adrenalin's Account Management team are strategically-minded digital experts with an innovative spirit. They love delivering exceptional digital products for their clients and award-winning experiences to end-users. Our Account Management team take a consultative approach to their accounts, learning every facet of the account itself and their client’s business objectives. Our Account Managers know how to maintain vibrant and compelling relationships while continually seeking to expand, grow and create value for their portfolio of clients. Adrenalin are looking for a Senior Digital Account Manager to join our growing team. This role requires a true leader with an innate curiosity of the digital landscape, a proactive mindset to help solve complex problems for their customers, and the ability to champion Adrenalin’s work, culture and process. As Senior Digital Account Manager, you’ll work side-by-side with the industry’s brightest minds and contribute to projects for ambitious brands while receiving mentorship, training and experience to push boundaries and supercharge your digital skills and career development. You will be responsible for identifying opportunities to propose new projects / solution enhancements to clients and for creating a sustainable pipeline of work that delivers value for the client and supports agency revenue targets. Reporting to the General Manager, your main focus will be management and growth of a select number of key client accounts, ensuring the delivery of strategic and innovative digital solutions which create deep end-user engagement, driving results and successful outcomes for clients.
On any given day you might:
* Oversee the delivery of large-scale digital projects including website, mobile apps, tactical campaigns and social media activations
* Use data and behavioural insights to help formulate strategic solutions for your clients
* Work closely with the Strategy, Project Management, Creative & Technical teams to develop exceptional results-oriented work
* Work as a trusted expert for your our clients, helping to manage stakeholder expectations and feedback
* Put forward strategic concepts to your clients, driving new digital initiatives
* Extract pertinent information from your clients to construct ‘actionable and approved briefs’ for key initiatives that will deliver on their objectives, whilst maintaining oversight of ongoing work
* Be the trusted voice of the client within the agency
You’d be the right fit if you:
* Have a strong understanding of the digital project lifecycle, including strategy, user experience, UI design, production and project management processes
* Are motivated to own the growth of your accounts through strategic planning, annual forecasting and being a trusted partner to your clients
* Are curious and look beyond the immediate ask to dream up innovative solutions.
* Have an excellent understanding of web-based technologies & tools and their commercial application
* Are creative, ambitious and entrepreneurial with good initiative, strong organisation and attention to detail.
* Persevere despite obstacles and have the ability to adapt on the fly.
The ideal person has:
* A minimum of 3 years’ experience as a proven Digital Mid/Senior Account Manager
* Proven success working in an environment with monthly/quarterly revenue targets & KPI’s
* Ability to develop deep insights from analytics and historical data
* A fanatical obsession with client service
* Strong communications skills, verbal and written.
* Exceptional interpersonal & presentation skills with ability to facilitate and lead meetings with Senior and Executive stakeholders, identifying clear actions and follow-ups
Remuneration
Excellent remuneration plus an uncapped monthly bonus is on offer.
Why Adrenalin?
Adrenalin are one of Australia's leading Digital Product Agencies partnering with some of Australia’s most ambitious brands on enterprise digital product projects including Hungry Jack’s, nbn, NSW Government, Peter’s Ice Cream, UTS, Audi and Volkswagen. We deliver the industry’s best work and the industry’s best talent want to work for us. As one of Australia’s leading digital agencies, we combine strategy with deep expertise in design and technology to build digital products and experiences that transform businesses.
As a successful candidate, you will enjoy:
* Flexible working: You have the choice to work from the office or remotely, and we have core working hours where you can choose your start and finish times to suit you.
* Collaborative and inclusive work environment: Be your best every day in an inclusive, dynamic work environment that helps drive innovation in everything you do.
* Access to professional training and tailored development and career planning: We believe that the more successful we are in developing our people, the more rewarding and successful our business will become. At Adrenalin, you’ll have access to an extensive suite of training to help you develop the skills to progress your career and be successful in your role.
* Structured mentorship from some of the industry’s brightest minds
* Mental health and wellness initiatives: The work we create at Adrenalin is only as good as the creative minds behind it. We offer staff mental health days, regular gift hampers, virtual meditation classes, meeting-free lunchtimes and extra-long-weekends.
* Bonus day's off work throughout the year: Including a day off for your birthday
* Paid Parental Leave Program: 8-week Paid Maternity Leave and 2-week Paid Paternity Leave program
* Social conscience initiatives: We give you the opportunity to support local charities during work hours
* Regular social activities: We love our jobs but we also like to have fun along the way. We have a continuous social programme throughout the year, either virtually or in person.
How to apply
* Interested candidates, please send in your CV and we will be in touch as soon as possible with an outcome on your application.
* You must have the right to live and work in Australia to apply for this job. All applications will be treated in the strictest of confidence and discretion is assured.
* Recruiters please do not contact or apply - we have a select list of suppliers we already engage with
* Adrenalin are an equal opportunity employer and value diversity in our agency. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status