Customer Delivery Supervisor Job
We are seeking a hands-on leader with experience in a similar role to join our airport team in Melbourne as a Customer Delivery Supervisor on a permanent full-time basis.
Job Description:
The successful candidate will be responsible for supervising all aspects of the customer delivery strategy, and all operations from the catering centre to the aircraft. This will involve coordinating day-to-day activities associated with labour activities and aircraft movements, to achieve accurate operational KPIs.
Responsibilities:
* Coordinate day-to-day activities associated with labour activities and aircraft movements.
* Drive collaboration through systems and processes with internal and external customers to avert delays and ensure service level agreements are met.
* Investigate all delays to root cause level and implement any corrective actions or make recommendations.
* Support the Departmental Coordinators, Area Leading Hands and/or Resource Coordinators in managing daily operational variances and assist with the decision-making in operational matters.
* Ensure staff compliance with relevant regulatory compliance such as Airside Driving Regulations, Food Safety, AQIS Custos regulations, etc.
Requirements:
* Proven leadership experience in a similar environment.
* Experience with customer service, inventory control, and management systems.
* Displays business and industry acumen understanding.
* Previous success achieving KPI targets and adherence to safety, health, environmental requirements.
* Ability to build constructive and effective working relationships in formal and informal networks with internal and external stakeholders.
* Ability to energize and align team members to a shared vision, inspiring a climate of high performance.
* Demonstrated ability to make decisions and act on initiative.
* Proven adaptability to changing environments.
* Holder of a HR or MR license.
What We Offer:
* Competitive salary.
* 5 weeks annual leave.
* Be part of a close-knit and dedicated team that are committed to excellence.
* Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
* Free onsite parking and meals.