Chandler Macleod are seeking an experienced Technical Customer Service Representative to join our client based in Silverwater for a full time 12 month temporary contract with potential extension.
**Responsibilities**:
- Answering phones and resolving customer queries
- Greeting customers and couriers onsite as needed
- Actioning Salesforce cases
- Booking in new work jobs
- Chasing customers for acceptances of work jobs and quotations
- Liaising with key stakeholder/SLA vendors i.e. re progress of parts or warranty repair work etc
- Booking and receiving couriers and completing associated customs paperwork (for international orders)
- Maintaining and updating various spreadsheets and databases
- Processing end to end work orders including receiving and dispatch
- Keeping stores area in a sequential, orderly manner
- Clearing deliveries from delivery dock
- Maintaining/filing of job related paperwork
- A willingness and physical ability to carry out manual handling tasks in regards to receiving and dispatch of work jobs
**Requirements**:
- Computer skills including Salesforce (highly desirable), Office 365 including Excel, Word, Outlook & Teams, and SAP
- Fast and accurate data entry
- High level of computer literacy and ability to quickly pick up new in-house systems
- Excellent communication skills
- Reliable and punctual
- Positive attitude and willingness to learn and make the role their own