Service Delivery Excellence - Finance and Operations
Empowering Organisations to Thrive
At Fusion5, we enable organisations to deliver connected solutions across business applications, AI, cloud, and security. As a proactive and commercially savvy Service Delivery Manager, you will play a pivotal role in managing service delivery across a portfolio of clients.
Key Responsibilities:
* Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction
* Manage work orders, project coordination, and contracts
* Facilitate regular client meetings and maintain effective communication strategies
* Oversee incident management, SLA compliance, and reporting activities
* Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes
* Identify opportunities for upsells, renewals, and service enhancements
* Support business development and promote service excellence
What You Bring:
* Demonstrated experience in managing professional services delivery across multiple clients
* Strong grasp of SLAs, KPIs, and service metrics in a commercial setting
* Skilled in stakeholder engagement, issue resolution, and continuous improvement
* Tertiary qualification in Business, Technology, or a related field
* Certifications in ITIL, PMP, or Agile (preferred)
* Familiarity with PSA tools or project systems (e.g. Jira, Mavenlink, MS Project)
Why Join Our Team?
1. We invest in your growth, wellbeing, and success through a comprehensive offering that supports your career and life:
* Individual Performance and Development Plans
* Professional Self-Care
* Diversity and Inclusion
* Social Connection and Recognition
* Environment and Community
Be part of a team that's transforming businesses through service excellence, innovation, and strong client partnerships.