Community & Experience Coordinator (Dance Studio)
We are looking for an enthusiastic, self-driven and people-loving Community & Experience Coordinator who can confidently grow and nurture our community at Maxi-Jazz Dance Studio.
The Community & Experience Coordinator is the go-to person for all things front-of-house, community connection, and studio experience. This role blends enrolment leadership, events coordination, and family engagement to ensure every student and parent feels supported and inspired, from their first enquiry to their final bow.
MJDS is a well-established dance studio with over 350 students and a team of 15. We're in an exciting season of growth, and we're looking for someone to grow with us, someone who will bring fresh energy, bold ideas, and genuine care to every aspect of the community experience.
Responsibilities:
* Build and maintain genuine relationships with current and prospective families, delivering above-and-beyond service in every interaction.
* Actively seek and create new leads, follow up enquiries, provide information, and manage the onboarding experience through DanceStudio-Pro.
* Welcome students and families in person, via phone, and email. Surprise and delight with personal touches, notes, shoutouts and celebrations.
* Host studio tours, attend community events, coordinate open days and taster weeks to drive enrolment.
* Maintain accurate records in DSP, follow up trials and enquiries, coordinate communication campaigns with our internal marketing systems.
* Work alongside our CVO and team to ensure families feel seen, supported and included. Contribute to a culture of warmth, professionalism and growth.
* Support marketing campaigns and Facebook groups, liaise with local schools and community organisations, and brainstorm new ways to grow our reach.
* Ensure all Front Desk systems and practices are maintained and up to date.
* Maintain cleanliness, appearance, and organisation of the studio. Ensure studio equipment and props are well-maintained, scheduling repairs and replacements as needed.
* Handle errands for the Studio Owner, manage vendor files, invoices, retail ordering, and information. Open and close the studio, office, and retail space as required.
Requirements:
* A True Desire to Serve: You prioritise service and client care, always aiming to provide the best experience by anticipating needs and adding a wow-factor to your interactions.
* Passion for Excellence: You go above and beyond on tasks, holding yourself to a high standard in every project.
* Initiative and Problem-Solving: You have a strong ability to figure things out and think creatively to solve problems independently, acting swiftly to address challenges.
* Attention to Detail: You ensure every 't' is crossed and 'i' is dotted, delivering projects to completion even when faced with curveballs.
* Ability to Prioritise and Multitask: You keep an eye on the big picture while creating order from chaos, meeting deadlines and managing a dynamic workload effectively.
* Tech Savvy: You quickly adapt to various platforms, including SmartTask, Trello, DanceStudio-Pro, MailChimp, and Google Drive, always seeking ways to improve their use or new technology for ease and efficiency.
* Fabulous Communication Skills: You excel at maintaining relationships, taking personal responsibility for your actions, and connecting with people warmly and enthusiastically.
* Team Player: You thrive in a high-energy, fast-paced environment, enjoying the company of peers and being part of a close-knit team that works hard and has fun.
* Integrity and Confidentiality: You hold high integrity, maintaining confidentiality about customer information and handling tasks with professionalism.
* Flexibility and Involvement: You are willing to be involved in duties outside the office, such as concerts, presentations, awards nights, and student events, contributing to the broader studio community.
What we offer:
* Be part of a passionate, heart-led team who love what they do
* Make an impact in a well-established and growing dance community
* Work in a studio where magic, connection, and excellence are top priorities
* Enjoy ongoing development, career progression, and team events
* Help shape the future of a studio that's already empowered thousands of young lives through dance
Details:
* Proposed Start Date: Immediate Start
* Role Title: Community & Experience Coordinator
* Employment Type: Permanent Full-time
* Hours Per Week: 38 hours per week
* Office Location: Cameron Park, NSW
* Rate: TBD based on level of experience + Superannuation
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