Job Title: Front Desk Officer
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About The Role
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We are seeking a highly skilled and detail-oriented Front Desk Officer to join our team on a full-time basis.
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The successful candidate will have the opportunity to work in a fast-paced environment, providing exceptional customer service to residents, families, visitors, and staff.
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Key Responsibilities
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* Provide professional and friendly reception services to residents, families, visitors, and staff.
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* Create and maintain fortnightly rosters for staff that meet all service delivery requirements within the facility.
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* Undertake essential administrative functions such as rostering, payroll preparation, billing, banking, and interacting with all staff.
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* Perform general administrative duties such as filing, archiving, and other duties as directed by the Facility Manager.
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* Maintain the facility's waitlist for accommodation and ensure that all enquiries are followed through in a timely manner to maximize occupancy.
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Requirements of the Role
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* Extensive knowledge of rostering practices and systems, strong problem-solving ability, and experience in front-facing administration/reception in a fast-paced dynamic environment.
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* Passion for delivering quality customer service and excellent relationship-building skills.
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* High levels of accuracy and data entry skills.
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* Intermediate computer skills, including Microsoft Office suite.
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* Aged Care Experience is desirable but not essential.
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Benefits
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* Competitive rates of pay.
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* Comprehensive orientation program.
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* Ongoing training and opportunities for career growth.
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* Employee discounts from trusted businesses.
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Our Culture
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At our organization, we believe in fostering a culture of coaching and continuous improvement. We provide a challenging and rewarding environment where you can grow your skills and contribute to making a difference in the lives of our residents.
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