Overview
Banlaw Newcastle, New South Wales, Australia
Helpdesk Support Coordinator
Banlaw Newcastle, New South Wales, Australia
This is a hands-on role where no two days are the same. If you're a tech-savvy problem-solver with outstanding people skills, and you love being part of a team that builds cool, practical solutions—let’s talk!
Responsibilities
- You’ll be the first point of contact for support enquiries—helping our clients use our products smoothly and confidently. You’ll work closely with our technology partners, giving them the tools and support they need to sell, install and maintain Banlaw systems.
- You won’t be doing it alone—this is a team effort. You’ll collaborate with our Service, Software, and Systems teams to deliver updates, troubleshoot issues, test new software, and make sure everything runs like clockwork.
- You'll have the opportunity to contribute to product development, create training content and deliver training.
- You’ll play a part in keeping our work environment safe, efficient and forward-thinking.
Qualifications / Capabilities
- 5 years previous IT helpdesk experience
- Knowledge of SQL & IP computer networks; knowledge of mechanical pumping systems, electrical systems & electrical wiring design beneficial
- Analytical & problem-solving capability with a growth mindset focused on solutions & continual improvements
- Exceptional attention to detail, organised with the ability to flex between changing priorities
- Solid communicator with a customer service orientation (for both internal/external stakeholders)
- Familiarity with NetSuite, Zoho, Jira/Confluence & MS Project, SQL database &/or the mining environment beneficial
- Ability to undertake occasional on-site work involving additional hours & local/interstate & infrequent international travel
- Ability to undergo a pre-employment medical
What’s to love?
- Competitive salary, team bonus + expanding benefits including gender-inclusive paid parental leave, EAP & more
- Join a company with a strong track record of internal growth & development opp's
- Flexibility is in our fabric - chat to us about what works for you!
- Growing company with a global presence & an exciting future
Commitment to Inclusion
We encourage applications from a diverse range of candidates & are committed to building an inclusive workplace. We will always consider how we can adjust our recruitment process or adjust a role to ensure you can kick goals. Contact HR if you'd like to know more.
Reach out to with any questions.
Note to recruiters: We’re not accepting unsolicited resumes for this role.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Industrial Machinery Manufacturing
Additional
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📌 Helpdesk Support Coordinator
🏢 Banlaw
📍 Newcastle City Council