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Customer service

Sydney
Hcf
Customer Services agent
Posted: 11 December
Offer description

Competitive salary & subsidised Health InsuranceAs a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund
Your personal touch will help guide our members in making informed healthcare choices.This full-time position is based in our HCF Castle Hill Branch.You will also be required to work 1 - 2 Saturday's per month (Saturday trading hours are 9am - 12pm).
ResponsibilitiesEmbrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.
This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.Ensure resolutions to our members' problems that go beyond expectations.Maintain the accuracy of our membership information in accordance with organisational policies and procedures.About youPossess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.Proven background in customer service environments, with the ability to build rapport quickly and confidently.Quick to grasp complex computer systems.Thrives in a collaborative team environment.Adaptable to evolving work practices and needs.About HCFAt HCF, our purpose is to bring our human touch to healthcare.
Since **** we've been putting our members and their health first.
As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.Benefits50% subsidy on HCF hospital and/or extras cover18 weeks of parental leave for all new parentsMental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and moreDiscounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.Next stepsIf you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - (emailprotected) to discuss.We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
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