Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.Join us as we work towards building the imagine nation.Your opportunityAs Assistant Property & Community Manager, you will be responsible for supporting the Property & Community Manager in delivering the LIV brand promise, operating our asset(s) in a premium condition, and creating a desirable community through high-quality services, operational excellence, and a customer-centric focus.This role will be based at LIV Munro.In this role you will:Work with the Resident Services Ambassador team to provide an exceptional customer experience, delivering the LIV Brand Promise and executing the LIV Customer Charter commitments, ensuring seamless coordination of services and a unified customer experience, and building strong relationships with key stakeholders (internal and external).Capture key customer engagement moments demonstrating the delivery of the LIV Brand Promise and LIV Customer Charter commitments.Comply with the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures, and best practices.Support the leasing process in line with the Strategic Asset Plan to maximize returns and mitigate downtime.Deliver strategic programs that drive resident retention, build community, and enhance the customer experience through partnerships, events, and activations.Maintain a visible presence onsite, driving the resident experience through energetic, efficient, and memorable interactions when responding to requests, resolving problems, and addressing concerns.Log, triage, and respond to resident complaints, feedback, and requests to increase customer satisfaction, ensuring escalation where necessary.Present the asset(s) in optimal condition, actively using resident feedback to improve presentation, performance, and safety standards.Support the Technical Services team in managing contractors and service providers, ensuring ongoing performance in accordance with Mirvac policies and procedures.Provide leadership to develop team strengths, skills, and knowledge, fostering engagement and high performance.Adhere to Mirvac policies, procedures, and meet all reporting and compliance requirements.Collaborate with team members and stakeholders to ensure system/data integrity, efficient information flow, and drive portfolio-wide excellence and efficiencies.Work evenings, weekends, public holidays, and across multiple assets as required.Maintain industry connections and promote Mirvac in relevant markets.Your point of differenceThe successful candidate will have prior experience in property management, residential real estate, or hospitality. You must hold a current Real Estate Agent or Assistant Agent Licence. You thrive in customer-focused environments and can resolve issues efficiently with positive outcomes. You are tech-savvy, comfortable using systems like Salesforce, Yardi, or StarRez. With a proactive, self-motivated approach, you seek process improvements and deliver exceptional service. You communicate clearly, maintain professionalism and confidentiality, and have high attention to detail. You possess strong analytical and report writing skills, along with excellent organizational and resource management skills to prioritize effectively and meet deadlines.Life at Mirvac93% of our employees are proud to work for Mirvac.Leadership and Professional Development Programs including Mirvac Masters.Diverse workforce with over 25 ethnicities and 33 languages spoken.Discounts across health, wellness, lifestyle, motor vehicle, travel, and technology.Annual reward of $1000 Mirvac Securities.If you think you may be the right fit for the role, we encourage you to apply, even if you do not meet all preferred attributes.
#J-18808-Ljbffr