Overview
Service Technician - Townsville Region QLD | Fixed Term Contract (12-24 Months)
Join a Leading Global Healthcare Solutions Provider
Are you a hands-on Service Technician who enjoys working in the field, solving technical challenges and building strong customer relationships? This is an exciting opportunity to join a global healthcare organisation that is recognised as a Great Place to Work and a Best Workplace for Women, while making a real impact in healthcare environments every day.
About The Role
* In this field-based position, you will be responsible for servicing and maintaining a broad range of medical and patient-handling equipment to ensure safety, compliance and reliability.
* Your key responsibilities will include: performing repairs, maintenance, testing and preventative servicing.
* Responding to breakdowns and providing timely technical support.
* Delivering high-quality service to aged care and acute care customers.
* Supporting and promoting service contracts where appropriate.
* Completing accurate service documentation and compliance reporting.
* Managing spare parts and maintaining stock accuracy.
* Ensuring safety, compliance and product integrity at all times.
* Travelling across the wider Townsville and regional QLD area as required.
* No two days are the same, and the quality of your work will directly support patient safety and care outcomes.
About You
You are a technically skilled, customer-focused professional who is comfortable working autonomously while contributing to a collaborative service team. You will bring:
* Previous Field Service Experience (healthcare or service-based industry preferred)
* Strong fault-finding, diagnostic and problem-solving skills
* A commitment to delivering exceptional customer service
* Ability to manage workloads, KPIs and service targets effectively
* Confidence using hand tools, power tools and testing equipment
* Comfortable using tablets/iPads and digital service systems
* Strong communication skills, professionalism and a positive attitude
* A current QLD Class C Driver's Licence
* Please note: this role does not include a company vehicle.
Why Join This Organisation?
You'll be supported by a values-driven employer that genuinely invests in its people. Benefits include:
* Great Place to Work Certified (2025)
* Tools and equipment provided
* Paid Parental Leave
* Employee Assistance Program (EAP)
* Reward and recognition programs
* Ongoing technical training and development
* Supportive, inclusive and team-oriented culture
* Competitive salary and bonus structure
* Diversity & Inclusion
We are committed to creating a diverse and inclusive workplace. Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.
Pre-Employment Checks
The successful applicant will be required to complete reference checks, a national police check and a pre-employment medical, including drug and alcohol screening.
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