Lead Customer Experience Manager
Elevate your career in retail leadership and shape memorable customer experiences. As a Lead Customer Experience Manager, you will connect with your community through meaningful interactions, driving sales growth and achieving store goals.
* Prior experience in fast-paced retail, hospitality, or customer-facing environments is required, along with a willingness to learn about products.
* You are an excellent communicator who enjoys interacting with people and delivering exceptional customer service.
* Strong administrative skills are essential, including payroll, rostering, inventory management, and maintaining a visually appealing store environment.
* Driving sales growth and achieving store objectives motivates you.
* Possessing RSA certification or being willing to obtain it is necessary.
Benefits
* Enhanced take-home pay: Eligible team members enjoy 5% discounts on all supermarket and liquor purchases online and in-store throughout the year. Additionally, they receive double discount periods (10%) at various times and access to exclusive member deals.
* Recognition and rewards: Utilize our digital recognition platform to acknowledge and receive recognition linked to our values. Redeem accumulated points for exciting gifts and electronic gift cards from a wide range of retailers.
* Liquor knowledge expansion: Participate in learning modules offering exclusive product discounts and giveaways. Regular supplier visits and tastings provide early access to new releases.
* Ongoing learning and development: Discover various career development programs and job-specific training to satisfy aspirations.
* Investment in your future: Become a part-owner of the Coles Group through our annual team member share plan offer, allowing eligible team members to make pre-tax salary sacrifice deductions to purchase Coles Group shares.
* Paid parental leave: Enjoy paid leave to support you in balancing work and family responsibilities.
About This Opportunity
This leadership role enables you to excel in creating engaging store layouts, energize your team, and foster a welcoming atmosphere for customers. With experience in customer-facing environments, you will build genuine connections that ensure every customer leaves with a smile.
We prioritize inclusivity and diversity, and we want you to grow with us.