Job Title:
We are seeking a highly skilled and motivated ICT Support Officer to work in Dandenong. This individual will be a key member of our team, responsible for providing technical support for End User Computing (EUC) infrastructure and commercial software applications.
Key Responsibilities:
* Provide onsite and remote technical support for EUC infrastructure at the local office, including laptops, printers/scanners, mobile devices, and tablets.
* Deliver Level 2/3 ICT technical support for commercial software applications used by local staff.
* Manage and distribute the ICT laptop and desktop fleet, ensuring accurate updates in asset registers (ServiceNow).
* Configure and support networked multi-function devices (Papercut).
* Provide and support ICT assistive technologies.
* Facilitate office refits and relocations of ICT end-user hardware.
* Monitor and manage ticket queues, triaging and resolving tickets efficiently (ServiceNow).
* Assist users with video conferencing and telephony, including Microsoft Teams.
* Deliver day-to-day IT support to ABS staff, including VIP personnel.
* Experience with Microsoft Endpoint Configuration Manager (Cloud-based or On-Premises).
* Knowledge of Active Directory and Microsoft Intune is advantageous.
Requirements:
* Strong ICT technical skills with a demonstrated ability to quickly learn and adapt to new challenges.
* Solid understanding of data networking, including WAN and LAN (both ethernet and Wi-Fi), with knowledge of switching between connection types.
* Hands-on experience in user onboarding, device imaging, software and hardware upgrades, and decommissioning of equipment.
* Well-developed interpersonal skills with the ability to collaborate effectively within a team, ideally in an ICT-related role.
* Strong analytical and problem-solving abilities, with a demonstrated aptitude for lateral thinking.
* Proactive, self-motivated, and committed to maintaining a positive work ethic.
* A strong inclination toward continuous learning, research, and curiosity-driven self-improvement.
* Ability to establish and maintain productive relationships with stakeholders.
* Proven time management skills, with the ability to prioritize tasks effectively to meet deadlines and achieve objectives.
About You:
* Australian Citizen.
This is a contract based in Dandenong, ideal for someone living in the South Eastern suburbs.