Job description
We're proud to be partnering with MLAHMC, the largest Aboriginal housing management organisation in NSW, to recruit a Tenancy Team Leader. This is a unique opportunity to step into a hands-on leadership role driving tenancy operations that directly support stronger, healthier communities.
The Opportunity
This role sits at the heart of operations - leading tenancy administration while tightly coordinating field-based teams to deliver compliant, high-quality housing services across a diverse portfolio.
You'll be the critical link between systems, people, and on-the-ground delivery - ensuring inspections, tenancy processes, and tribunal matters are executed efficiently, accurately, and on time.
What You'll Be Doing
* Lead and coordinate all internal tenancy operations and field-based activities to ensure key targets are consistently met
* Oversee and manage field staff scheduling, ensuring routine inspections, entry/exit reports, and community visits are completed within required timeframes
* Own the NCAT calendar end-to-end, including preparing high-quality evidence packs and representing MLAHMC at hearings
* Maintain the integrity of the Chintaro system, ensuring accurate and timely data across rent, water accounts, and tenancy records
* Monitor field activity and inspection data to ensure all actions are captured, tracked, and followed through
* Oversee rent collection, arrears management, and vacancy performance
* Act as an escalation point for complex tenancy matters and support resolution outcomes
* Lead, support, and mentor a small team, driving accountability and performance
* Ensure compliance with the Residential Tenancies Act (NSW) and relevant sector frameworks
About You
You're a confident tenancy professional who thrives in a fast-paced, operational environment and enjoys balancing systems, people, and field coordination.
You bring:
* Strong experience in social or community housing tenancy management
* Proven experience managing NCAT matters, including representation
* Experience using Chintaro (or a similar tenancy management system)
* Demonstrated ability to coordinate teams and manage competing priorities
* Solid understanding of NSW tenancy legislation
* A hands-on, detail-oriented approach with strong organisational skills
* The ability to navigate complex and sensitive situations with professionalism
Why This Role?
* Make a genuine impact in Aboriginal housing and communities
* Join a respected, purpose-led organisation with strong value
* Step into a true leadership role with autonomy and variety
* Play a key role in connecting tenancy operations with on-the-ground service delivery
Applications will be assessed as received, so please don't hesitate in applying.
For more information or a confidential discussion, please reach out to Mahala at using the subject line: Tenancy Team Leader - MLAHMC - Dubbo enquiry via EthicalJobs.