A claims service specialist plays a pivotal role in the management of domestic motor and property claims. They are responsible for handling customer inquiries, ensuring that all interactions are conducted in a professional manner and that regulatory compliance is upheld.
Key Responsibilities
* Effective claim management involves identifying potential risks, assessing damage, and negotiating settlements with clients.
* Customer inquiries require empathy, active listening skills, and clear communication to resolve issues efficiently.
* To ensure regulatory compliance, specialists must stay up-to-date with relevant laws and regulations affecting their work domain/li>