Overview
Data#3 Adelaide, South Australia, Australia
Senior Network Engineer role within Data#3 Managed Services team. Data#3 is an ASX200 listed company with a presence across multiple locations in Australia and Fiji, renowned for its workplace awards and values.
Responsibilities
* Provide customers with value solutions to meet their needs within Data#3's delivery capability.
* Produce, manage and adhere to documentation, e.g. site schematics, change control documents.
* Analyse customer environments and make proactive recommendations to improve efficiency, performance and/or reduce costs.
* Operate customer environments within the ITIL quality framework including Change, Incident, Problem and Capacity management.
* Resolve customer incidents, problems and requests to required service level targets.
* Liaise with customers to perform incident analysis and problem resolution management, defining and recommending appropriate technology solutions where no precedent exists.
* Manage time to ensure all tasks are completed within agreed SLA and time frames.
* Perform datacentre visits for troubleshooting, upgrades, and fulfilling business requirements.
Qualifications and Skills
* You have demonstrated experience in providing Meraki and Cisco technical support services to clients.
* You have demonstrated skills in developing high-level relationships with clients, suppliers, and industry leaders.
* You have effective oral and written communication skills for clear stakeholder communication.
* Relevant experience in providing service solutions to clients.
* You are able to identify and develop Managed Services contracts and support opportunities.
* You have the ability to study new technologies to contribute to organisational goals.
* You are self-motivated and outcome-oriented with a history of ethical business practice.
You have sound knowledge of:
* Network installation and troubleshooting
* Cisco switching, routing & connectivity
* Cisco VoIP, CUCM and Teams calling
* Cisco Wireless Access Point and LAN Controller
You must have:
* Advanced routing and switching skills including Nexus switching
* Experience in firewall technologies: Cisco NextGen Firewall, Cisco ASA, FMC, FDM
* Experience and knowledge in Palo Alto, F5 APM and LTM
* Experience with wireless technologies: Cisco WLC, Prime, ISE, MSE, CMX and Meraki wireless
* At least basic knowledge and experience in Cisco UC technologies
* Minimum CCNP, CCSP or equivalent or CCIE
* Meraki CMNA certification highly desirable
* ACMP: Aruba Certified Mobility Professional - WLAN or ACSP: Aruba Certified Switching Professional - Switching
What we ask you to do
* Provide customers with value solutions, to meet their needs, within Data#3's delivery capability.
* Produce, manage and adhere to documentation e.g. site schematics, change control documents.
* Analyse customer environments and make proactive recommendations to improve efficiency, performance and/or reduce costs.
* Operate customer environments within the ITIL quality framework including Change, Incident, Problem and Capacity management.
* Resolve customer incidents, problems and requests to required service level targets.
* Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending appropriate technology solutions where no precedent solution is available.
* Manage time in a manner to ensure all tasks are completed within agreed SLA and time frames.
* Perform datacentre visits for troubleshooting failures, perform upgrades, and fulfil business requirements.
About Data#3
Listed in 1997, Data#3 is an ASX200 listed company reporting gross sales of $3 billion in FY25. Headquartered in Brisbane with more than 1,400 employees, we have facilities across 12 locations in Australia and Fiji. Voted HRD's Employer of Choice and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024. Our culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
We value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.
Data#3 will request, as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.
Reference: KISH113485
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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