Overview
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic portfolio of resort, travel club, and lifestyle travel brands. The Guest Service Generalist supports Front Office, Housekeeping, Food & Beverage, and Maintenance functions to ensure Owners and Guests receive efficient and courteous service.
Responsibilities
* Perform all duties of the front desk, including greeting owners and guests, check in and out, answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations, and night audit procedures.
* Possess a thorough knowledge of the operation of all administration equipment e.g., email, basic word & Excel documentation, and credit card settlement machines.
* Housekeeping functions such as cleaning and maintaining guest accommodation.
* Food & Beverage functions such as preparing and serving Food & Beverages.
* Maintenance functions such as maintaining guest accommodation and common areas.
How You'll Be Rewarded
Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
* Professional development funding
* Discounted hotel stays across Australia, Fiji, New Zealand
What You\'ll Bring
* Genuine passion for customer service
* Excellent communicator with strong interpersonal skills
* Enthusiastic, self-motivated and positive individual
* Immaculate presentation and professional grooming standards
* Ability to work a flexible roster, including weekends, evenings and school holiday period
* Current drivers licence (preferable)
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We\'re always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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