Job Description
Our team seeks an experienced Motor Claims Assessor to assess and resolve motor claims with precision. This role is ideal for a skilled professional who can drive customer trust through high-quality repair outcomes.
As a trade-qualified Motor Assessor, you will use your technical knowledge and strong customer skills to assess vehicle damage, prepare accurate repair quotes, and negotiate settlements.
* Negotiate with repairers to achieve the best repair method, cost, and quality outcomes.
* Assess vehicles on-road and via desktop using our assessing frameworks.
* Manage escalations and disputes, ensuring timely and fair resolutions.
* Conduct reinspection, audits, and quality checks to maintain repair standards.
* Support customers through repair, write-off, and settlement processes.
Required Skills and Qualifications
To be successful in this role, you must have:
* Trade qualification (Cert III) in panel beating, spray painting, or mechanics or equivalent experience as a Motor Assessor.
* A minimum of 3 years' post-trade qualification experience.
* Proven experience in quote writing and assessing/estimating skills.
* Knowledge of repair methods, insurance codes, and compliance.
* Current unrestricted Australian driver's licence.
Benefits
We offer:
* Hybrid work opportunity after completion of training.
* Competitive benefits including 5 days flexi leave each year.
* Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave.
* Generous discounts on insurance products.
* Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus.
* Exclusive offers on more than 400 retailers.
Others
Join us in delivering exceptional customer experiences and maintaining industry-leading repair standards.