We are looking for customer focused Internal Sales Representatives to join our team
Location: Brookvale – Building Supplies.
Who You'll Be Working For:
Hardware & General is a large, family-owned building and plumbing supplier based in Sydney, Australia. Founded in 1960 by Walter MacGregor, we've grown from a single corner store to six locations across Sydney, yet we've remained proudly family-run, now in our third generation
Why Work With Us:
* We're known for our high-quality products, expert staff, and outstanding customer service.
* We provide fast, reliable delivery services and expert advice.
* Our extensive product range includes over 140,000 items, from building materials and plumbing supplies to hardware and renovation essentials.
* We operate across six locations, including our flagship Brookvale site (home to multiple specialist sales centres) and stores in Peakhurst, Mona Vale, Terrey Hills, Hornsby, and Dural.
What You'll Be Doing:
* Assist customers with selection and purchase decisions.
* Operate "Point of Sale" system to record transactions.
* Process and follow up quotes to qualify, refine and close sales opportunities and enter details into the quote register and Frameworks.
* Complete paperwork, ensuring procedures are followed as instructed.
* Assist with preparation, packing and dispatch of orders & receipt to ensure safe storage of stock.
* Manage stock levels and liaising with suppliers as directed by the local manager
* Provide exceptional customer service and demonstrate product knowledge.
* Ensure the store is well-maintained, organised, and visually appealing.
* Contribute to achieving sales targets and supporting daily operations.
* Undertake self-directed learning through Trade Net for relevant products.
What You'll Bring:
* Experience in a customer service role, such as Retail or Trade.
* Strong customer service capability with the ability to build successful long term client relationships.
* Exceptional communication skills and interpersonal skills.
* Reliable, punctual, and able to manage time effectively.
* A positive, friendly, professional and customer-focused can-do attitude.
* Flexibility to work weekends and public holidays where required
* Eager to learn and grow.
* Demonstrated ability to use "Point of Sale" system to record transactions and the ability to prepare quotes.
What You'll Get in Return:
* Attractive staff discounts across all our premium brands.
* Ongoing training and career development opportunities.
* Competitive salary and friendly environment.