Job Title: Strategic Account Manager
This role is ideal for a seasoned professional seeking to build upon their existing expertise in customer success and account management.
We are looking for an accomplished leader who can spearhead our efforts in expanding key ANZ accounts, driving adoption, value realization, and renewals through strategic partnerships with product and sales teams.
The successful candidate will own the entire CS process, create scalable best practices, and shape the playbook for the region.
About the Role
* Owning strategic customer relationships post-sale, onboarding, enablement, QBRs, value mapping, issue resolution, and renewal planning.
* Collaborating with AEs, Solutions, and Product to translate customer goals into clear plans, remove friction, and turn wins into case studies and expansions.
What We Are Looking For
* 5+ years of experience in enterprise Customer Success or Account Management in B2B SaaS.
* A proven track record of lifting adoption and securing high renewal and expansion rates.
* Comfortable with executive communication, stakeholder management, and change management.
* Data-driven approach using health, usage, and outcomes to guide actions.
* Strong project management, clarity in written and verbal communication, and bias to action.
* Experience with asset-heavy industries or analytics/workflow platforms.
* Familiarity with CS tooling, health scoring, and value frameworks.
* Prior work with ANZ public sector or large enterprise procurement and governance.
Benefits
This is a high-impact role at the heart of customer outcomes. You'll shape how we deliver value, protect and grow key accounts, and help build CS practices as we scale.
Competitive compensation, equity participation, and a path to build and mentor a local CS team.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
* Sales and Customer Service
* Technology
* Information and Media
* Software Development
* Administrative and Support Services