We are seeking an experienced Travel Agent to join our team as a reservations consultant.
The Role
* Take inbound calls from direct passengers and trade partners, generating airline bookings, changes, ancillaries and issuing/reissuing tickets/EMDs.
* Process invoices and payments for airline tickets, ensuring timely and accurate processing.
Requirements
* Minimum two years' experience in airline reservations and ticketing, with strong knowledge of Reservations, Fares & E-Ticketing systems.
* Excellent customer service skills, with the ability to work under pressure and as part of a team.
* Good knowledge of MS Word, Excel and Outlook, with the ability to learn new software quickly.
Key Responsibilities:
* Ticket reissues, upgrades, reroutes and lost tickets.
* Group bookings and handling customer queries.
Professional Qualifications
* Two years' experience in airline reservations and ticketing.
* Reservations, Fares & E-Ticketing experience in Amadeus.
Why choose us?
We offer a supportive and dynamic working environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer service and we are looking for like-minded individuals to join us.