Job Overview
We are seeking a skilled professional to join our team as an Integration Specialist.
* This role involves delivering high-quality services to clients, ensuring seamless integration of various solutions.
* The successful candidate will be responsible for implementing Canon and 3rd party products, guaranteeing that proposed solutions meet customer requirements and are technically sound.
* In this position, you will lead workshops, scope projects, and develop solutions around Canon and partner products.
* Your primary goal will be to enhance customer satisfaction by achieving average productivity and efficiency levels of 100%.
* You will identify, document, and report change requests and new opportunities to the Sales team.
* Additionally, you will provide technical support to Sales during the pre-sales process, track billable hours, and maintain relevant systems.
* A key aspect of this role is developing methodologies and standards within our team, as well as coaching other Services team members and Sales team members in areas of expertise.
* Finally, you will be responsible for managing large-scale implementations.