Job Description:
This role offers the opportunity to be part of a team that delivers front-line services in a community-focused federal government agency. The Participant Support Officer will work closely with colleagues to prioritize tasks, manage workflow and produce high-quality work under regular monitoring by senior positions.
Key Responsibilities:
* Undertake procedural, clerical, administrative support and operational tasks.
* Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
* Provide counter/reception support for the local office including participant enquiries in self-help kiosks and Agency online support.
* Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
* Managing the team shared email inbox, appointments and telephone enquiries.
* Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
* Undertaking research and investigation activities and preparing associated reports and correspondence.
* Undertaking a range of data entry activities and ensuring follow up is completed.
* Receiving and recording complaints and other feedback in Business systems.
Requirements:
* Australian citizenship is a requirement to be eligible for this position.
* Previous experience within Government or Disability highly advantageous.
* Ability to work in a team.
* Ability to manage conflict and difficult/sensitive conversations.
* Ability to use initiative and work independently.
* Ability to learn new systems and processes.
Benefits:
* Labour Hire hourly rate contract until 31/12/2025 with the opportunity to extend.
* APS3 level role paying an hourly rate of $37.36 per hour + Superannuation.
About You:
* To be successful in this role, you will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check.