Job Overview
The Registry Services Team Leader role entails delivering high-quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants and community groups which support court users.
Key Responsibilities
* Lead a team of client services staff to ensure high-quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants, and community groups.
* Provide statistical reports to the management team in relation to trends and issues associated with service provision.
* Manage change effectively in a dynamic environment.
* Maintain positive relationships with the judiciary, the legal profession, and community groups.
* Promote and maintain the policies and standards of the courts.
Eligibility Criteria
* Proven experience in staff management, change management, leadership, and development (preferably in a legal, courts or public service environment) along with the ability to foster a team-oriented environment.
* Strong relationship management skills, including effective communication at all levels, as well as strong interpersonal skills and conflict resolution abilities.
* Sound organisational and problem-solving skills, including initiative, priority management, meeting deadlines, and working under pressure.
* Excellent analytical and report-writing skills with the ability to provide strategic advice on trends and policy to management.
* Understanding of the public service operating environment, including legislative compliance, probity, and accountability.