Communication and engagement officer (melbourne)

Posted: 10/02/2025

Closing Date: 24/02/2025

Job Type: Contract

Location: Melbourne

Job Category: Banking and Financial Services, Insurance & Superannuation

As the Communication and Engagement Officer, you will be key in crafting and supporting external communication strategies and promotional assets, with a particular focus on engaging the Australian Public Service (APS) Sector. Passionate about reframing the superannuation journey mindset of our customer, you will consider the delivery of end-to-end engagement from a retention and acquisition standpoint.

• Identifying and leveraging opportunities to enhance engagement levels through Employer Sponsored events, while also driving customer retention and acquisition
• Crafting and delivering promotional campaigns to support business objectives
• Customising engagement content using the CSC education framework, ensuring it meets employer needs across various formats
• Building and maintaining positive relationships
• Supporting and enhancing customer engagement initiatives to improve overall experience and satisfaction
• Preparing reports, papers, briefs, and other documentation, as required

• You must be an Australian Citizen to be eligible for this position
• Relevant qualifications or experience in a similar role
• Understanding of the superannuation industry particularly accumulation schemes is highly regarded
• A proactive and strategic approach to customer engagement and retention
• Exceptional communication and interpersonal skills to build trust and maintain effective relationships
• Demonstrated high level computer literacy with Microsoft office suite products, as well as the ability to use various systems, tech tools, databases (CRM) and design software eg Adobe Express and Canva
• Strong analytical skills to interpret client data and derive actionable insights
• Demonstrated ability to plan, prioritise and organise a range of tasks in a high-volume, fast paced work environment with the mindset to meet deadlines and targets
• Self‐motivated with a proactive attitude towards identifying opportunities and solving challenges
• Copywriting skills, highly advantageous

• Delivering results and meeting customer expectations
• Working with People
• Adapting and Responding to Change
• Deciding and Initiating Action
• Analysing
• Commercial and Strategic Thinking

• 12 month Randstad contract with possible extension
• Opportunity to lead change within CSC whilst thriving in a fast-paced environment
• Chance to collaborate on strategic initiatives across the business and develop strong working relationships with colleagues. Creativity and innovative thinking are encouraged by management
• Ability to work from home with adaptable working arrangements/work from home full time