Market Operations Associate Location: South Eveleigh Business Unit: Chief Operations Office Duration: 12-Month Fixed Term Contract Salary: $37.13 per hour super Do Work That Matters Join a big 4 Bank who are committed to supporting our customers and their families during life’s most difficult moments. Our Deceased Estates & Maintenance team plays a critical role in this mission, ensuring that the financial affairs of late customers are handled with the highest level of care, integrity, and efficiency. We are looking for a dedicated Associate to join our team. You will be responsible for navigating complex legislative requirements while delivering a seamless, empathetic experience for grieving families, executors, and legal representatives. The Role As an Associate, you will be the engine room for both account maintenance and estate settlement. Your day-to-day will involve high-stakes data management and sensitive stakeholder communication across various banking products. Your key responsibilities include: Estate Settlement: Providing professional, timely, and high-quality support to Estate representatives, solicitors, and next-of-kin. Technical Execution: Processing deceased estates across retail banking products, including deposit accounts, term deposits, and personal or home loans, within strict regulatory timeframes. Account Maintenance: Performing updates across various banking profiles, ensuring customer data is accurate and up-to-date across all platforms. Risk & Compliance: Managing business risk by completing QA checks on estate processing and formal correspondence to ensure alignment with the Banking Code of Practice and internal policies. Stakeholder Empathy: Handling all inquiries with empathy and respect, recognizing the sensitivity of the situation for our customers' loved ones. Who You Are We are looking for a detail-oriented professional who thrives in a high-volume environment and understands the gravity of the work they perform. Ideally, you will bring: Compliance Expertise: A strong understanding of AML (Anti-Money Laundering) and KYC (Know Your Customer) procedures. Banking Knowledge: Previous experience in retail banking operations or a demonstrable understanding of deceased accounts, wills, probate, and letters of administration. Communication Skills: Experience dealing with external bodies such as Solicitors, State Trustees, and Government Agencies. Operational Excellence: An eagle eye for detail and the ability to manage a high volume of complex tasks without sacrificing quality. Values-Driven Mindset: A commitment to handling customer affairs with the utmost empathy and professionalism. Why Join Us? This 12-month secondment is a fantastic opportunity to enhance your existing skillset within a leading financial institution. We nurture our people through a focus on skill development, collaboration, and internal promotion. We are a values-driven organization that supports a diverse and inclusive workforce. This is your chance to join a team where your work directly impacts the financial wellbeing and peace of mind of the community. Why Join Us? At a Big 4 Bank, the opportunities for growth are vast. You will work in a values-driven environment that focuses on innovation, collaboration, and the financial wellbeing of our community. Our South Eveleigh site offers a modern, flexible workspace designed to help you do your best work. Ready to make an impact? Click ‘Apply’ to start your journey with us. Feel free to share your CV with me - eileen.leo@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.