Senior Performance Advisor - Home Claims Strategies
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* Location Melbourne, Sydney, Brisbane or Other
About the role:
The Senior Performance Advisor will work closely with the Performance Lead as well as internal and external stakeholders to help create, implement, monitor and drive accountability and performance amongst the supply partners in line with Suncorp Home Claims strategies.
The Senior Performance Advisor will contribute to the strategic management of the panel including overall panel make up, tiering, communications and engagement while being responsible for driving favourable supplier cost management and capacity commitments in line with existing and developing supply related initiatives.
More specifically, you will:
* Review and assess ICBM data and compliance
* Support negotiations with suppliers where opportunities exist
* Collaborate with Category Analytics team to identify and prepare opportunities
* Work closely with Supply Chain Performance & Development Managers
* Negotiate with supplier panel for sustainable rates and capacity
* Work with Procurement to adjust contracts post negotiations
* Monitor market, category and product trends
* Identify innovation opportunities across existing panel
* Develop and maintain supplier segmentation approach and framework by region
* Develop and facilitate best practices for commercial negotiation
* Manage IN4MO performance-based allocation.
* Contribute to the design and delivery of the Home Claims ICBM strategy for supply-chain management to generate cost and quality benefits.
* Drive adherence of the contract, Governance and Control Frameworks including understanding and adhering to the Operations Guide
* Lead the delivery of supplier risk assessments and audit activities, including the facilitation of audit meetings, the review of outcomes and provision of advice to the claims management team on supplier strategy.
* Contribute to driving team and group priorities through leading program of work initiatives to delivery.
* Proactively engage stakeholders to identify and implement improvements, including emerging trends to the performance management strategy.
* Provide specialist advice to Group Procurement in the negotiation of contracts.
* Summarise and share insights across the Group to deliver actionable recommendations on changes required to streamline improve supplier performance and service delivery.
* Oversight of the design, suitability, and accuracy of strategic supplier related communications.
About You:
* Qualifications within one or more of the following professions: Finance, Procurement, Risk, Data Analytics, Project Management or Trade Experience (desired)
* Minimum 5 years insurance industry experience, preferably in claims & leadership roles
* Minimum 2 years supply chain or supply management experience
* An understanding of supply chain principles and best practice
Key Capabilities:
* An understanding of financial management, budgeting, and forecasting.
* Advanced communication skills with strong ability to receive, accurately interpret and convey information.
* Proficient planning and organisational skills.
* Ability to create valuable business insights and recommendations from data.
* Demonstrated ability to collaborate with and influence the business and external parties.
* Ability to build, develop and maintain a wide network of business and industry relationships.
* Ability to work with competing priorities and meet associated deadlines.
* Ability to work effectively in diverse and virtual teams.
* Critical thinking with the ability to analyse situations accurately and make effective decisions.
* Proven stakeholder management and an ability to build effective relationships with internal and external stakeholders at all levels.
* Working knowledge of the Insurance Industry principles and regulations, including knowledge about business products, policies and procedures.
* Drives innovation, removes blockages, anticipates and adapts flexibly to changing market expectations and business challenges.
* Effective change management; with the required support, identifies change, gains support and plans for the implementation, manages stakeholders and communication, creates a culture of flexibility.
* Demonstrated leadership ability to work in high performing teams and willingness to share best practices.
* Ability to resolve problems and set high personal standards to deliver timely results in a changing environment.
What we can offer you:
* Discounts and offers on a range of insurance products
* A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
* Invest in your brighter future with ongoing study support and career development programs.
* Give back to our communities with payroll giving, donation matching and paid volunteer leave.
* Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
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Salary match Number of applicants Skills match
Insurance & Superannuation More than 10,000 employees
Building futures and protecting what matters – is not only our purpose but has also been our focus for over 100 years. It's based on a strong conviction: we are building a sustainable and responsible financial services Group, helping our customers, people, shareholders and communities to prosper. We offer insurance, banking and wealth products and services through some of Australia and New Zealand's most recognised financial brands.
Building futures and protecting what matters – is not only our purpose but has also been our focus for over 100 years. It's based on a strong conviction: we are building a sustainable and responsible financial services Group, helping our customers, people, shareholders and communities to prosper. We offer insurance, banking and wealth products and services through some of Australia and New Zealand's most recognised financial brands.
Perks and benefits A hybrid workplace Greater support for working parents Paid volunteer and emergency response leave Brighter Futures Health and wellbeing Invest in your future
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What can I earn as a Performance Adviser
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