Job Description:Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsCruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.We also operate Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.From our cruises to our sailing adventures to our world-renowned underwater accommodation, there is no better way to experience the Whitsundays, and you will not find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.About Journey BeyondAustralia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.The RoleReporting to the Executive General Manager, Marine and Aviation, the General Manager is responsible for strategic leadership and overseeing the day-to-day operations and commercial outcomes of this well-established business.Based in Airlie Beach, the General Manager is responsible for leading and managing the success of the business end-to-end, with full P&L responsibility. You will be an accomplished leader and an agent for change, with an ability to positively influence and effect continuous improvement. You have the ability to see a business through the people, through the numbers, but most importantly through the experience of our guests.You will pride yourself on your organisation skills and your ability to pivot in line with the priorities of the business. With a number of significant projects underway around Vessel Replacement, Product Development and Guest Experience as well Staff Engagement and Culture Growth, change management skills will be critical.You will possess a high level of energy, self-motivation, drive, initiative, flexibility, and attention to detail to be successful in meeting the day-to day operational and business project demands.You will also build strong regional relationships in the local community and add value to the tourism sector. In this role, you will be responsible for ensuring the business and its people continue to deliver operational excellence.Key ResponsibilitiesAchievement and proactive management of the guest satisfaction index “Net Promoter Score” (NPS). Active involvement in problem resolution.Achieving or exceeding the key commercial and financial objectives of the business, with a focus on revenue delivery through yield optimisation and EBITDA conversion through efficiencies.Maintain mutually successful and well cultivated relationships with key stakeholders including Government agencies and regulators, Island operators, Traditional Owners, and other local operators to derive ongoing benefit.Ensure the consistent delivery of the business's products with the highest standards, ensuring that the business is recognised as a market leader in experiential tourism and memorable guest experiences.Manage the effective maintenance, performance, and productivity of the marine and land-based asset base.About YouYou will have a passion for tourism and a love for sharing unique and iconic experiences through the delivery of an exceptional product. You are a dynamic leader, who builds highly engaged work cultures and positive community relationships. You are a creative thinker who strives for continuous improvement. You embrace change and are excited to learn from and share best practices across our dynamic group.You will have:Demonstrated experience in the provision of tourism products extending to tour scheduling and itinerary delivery, accommodation, and food & beverage operations.Extensive experience in general management with an understanding of the importance in maintaining infrastructure and assets.An understanding of Marine Operations and Safety and AMSA regulations is desirable but not essential.Deep Understanding of tourism, hospitality, and remote high-end product offeringsProven experience in a senior operations management position, preferably within the hospitality, travel, or tourism industry.A collaborative management style, with the ability to coach and mentor managers to achieve the shared business goals and engage their teams effectively.Be highly organised, detail oriented and able to solve complex problems.Experience leading a team with a diverse skill base and managing complex operational challenges.Demonstrated expertise in financial management, budgeting, and capital planningExposure to revenue management.Comfortable in interacting with internal and external stakeholders.High degree of professionalism, resilience, and accountabilityLeads by example and exemplifies Journey Beyond values and ways of working.Effective communicator that establishes open channels between operations and the corporate and shared service teamsWhat We OfferAn attractive salary, yearly performance bonus and relocation assistanceThe amazing opportunity to work in a dynamic, innovative, and growing tourism business.Generous discounts on Journey Beyond travel and experiencesStudy Assistance to prepare you for expanded career growth opportunities.Generous discounts with key suppliers such as Qantas Club & Appelles productsAccess to leading Employee Assistance Program (EAP) providersIf you are interested in this role and you meet the criteria listed above, apply today.We can't wait to hear from you!Apply now. Join us!Journey Beyond
#J-18808-Ljbffr