As a key player in our team, you will be responsible for ensuring seamless service delivery to our clients. The role is part-time and offers an excellent work-life balance, allowing you to make a real difference in the lives of older adults across NSW.
The key responsibilities include:
* Optimising Service Delivery: Collaborate with case managers to schedule services effectively using Carelink+, ensuring all in-home care services run smoothly.
* Rostering Care Workers: Coordinate internal and external Support Workers, guaranteeing a high standard of care and efficient service delivery.
* Building Relationships: Foster strong relationships with Support Workers, brokered agencies, and older adults to ensure their needs are met promptly and efficiently.
* Handling High-Volume Calls: Provide exceptional customer service by managing incoming calls, responding promptly and professionally at all times.
* Reporting & Administration: Maintain accurate records and provide regular reports on staffing levels and roster performance.
This exciting opportunity requires strong administrative experience, organisational skills, adaptability, and excellent communication skills. If you are passionate about delivering outstanding results and making a positive impact, we encourage you to apply.
To succeed in this role, you will need:
* Certificate IV Business or Equivalent, demonstrating your ability to deliver high-quality outcomes in a dynamic environment.
By joining our organisation, you can expect:
* Opportunities for Continuous Growth, with ongoing professional support and supervision to help you achieve your career goals.
* Diversity & Belonging, valuing all backgrounds, abilities, and identities, and committed to cultural safety.
* Competitive Salary, based on your qualifications and experience, offering a fair reward for your hard work and dedication.
* Generous Salary Packaging, enabling you to save on taxes and enjoy more take-home pay.
* Enhanced Annual Leave Loading, providing 17% additional leave loading, giving you even more time to relax and recharge.