1. Work in a government environment and make a positive impact on the Canberra community!
2. 3 month contract + possible extensions
3. Fyshwick location
4. Australian Citizenship + police check required
Be part of a team ensuring that customers have a service driven first point of contact to discuss service requirements and maintenance concerns. You will be the first point of contact for all customers and a main reception function for the organisation.
Responsibilities
5. Working in the customer contact centre for a property focused agency to undertake tasks including: receiving calls from clients and tenants; responding to repairs and maintenance requests via telephone, email or electronic property management system; in consultation with the trades and maintenance team, coordinate the issuing of work orders to engaged and contracted trades staff; and following up to ensure trades report on progress of work and bill for completed work in a timely manner.
6. Provide a high level of customer service in responding to customer enquiries on the telephone and via email, actively contributing to achievement of key performance indicators. Provide proactive feedback to requesters and building occupants on progress and completion of work requests.
7. Entering and responding to information in property system relating to the day to day maintenance of properties and customer enquiries and create and maintain records and work orders by inputting data into the records management and property management and maintenance systems accurately, within agreed timeframes and in accordance with established processes.
8. Manage the provision of keys and access passes to allow authorised persons and contractors access to properties for the purposes of maintenance or upgrades.
9. Manage transactions and processing of activities related to management of active properties and tenancies in a timely and customer focused manner.
Required skills
10. Demonstrated experience in a high volume customer service or call centre role with an understanding of Building Maintenance and Tenancy issues
11. Sound organisational skills, including the ability to effectively manage multiple tasks, determine priorities and demonstrate resilience in high pressure situations.
12. Well developed communication (written and oral), interpersonal, representational and negotiation skills, including demonstrated ability to establish and maintain effective communication and working relationships with internal and external clients.
13. Qualification/s in administration or customer service are desirable
REF: 2 61635