Join to apply for the Client Care Representative role at Neurosensory
We are looking for a talented, enthusiastic, and dedicated Client Care Representative to join our clinic located in Benowa.
This is a permanent, full-time role working Monday to Friday (no weekends!)
Who are we?
Neurosensory is a complete hearing health care company, with 25 clinics across Queensland, New South Wales, Victoria, and Tasmania. We offer advanced diagnostic services and tailored hearing solutions. Our mission is to enrich people's lives by improving their interaction with the world around them.
We are part of Sonova, a leading manufacturer of innovative hearing care solutions present in over 100 countries. Our passionate employees contribute to creating a life without limitations through the sense of hearing. Join us and be part of our team!
What will you be doing?
Managing the appointment schedule for audiologists, including setting and rescheduling appointments
Greeting clients and updating client records
Assisting with client and doctor inquiries
Answering phone calls and emails
Providing basic troubleshooting and servicing for hearing devices
Accurate billing of appointments
Performing other general office duties
What do you need to be successful in this role?
A passion for delivering excellent client service
Strong verbal and written communication skills and patience
Experience working within a team environment
Judgment and advanced administrative skills
Excellent problem-solving skills
Willingness to travel to cover sick and annual leave at other Gold Coast clinics
Why work with us?
Competitive salary and benefits
Salary packaging options
Paid parental leave
Employee discounts on Sonova products
Ongoing training and support
Access to discounts from over 500 retailers
Wellbeing programs and Employee Assistance Program (EAP)
Access to LinkedIn Learning
A values-driven, people-centered culture
Supportive team environment at the forefront of hearing industry innovation
A role with purpose and meaningful impact
Equal Opportunity Statement
Sonova is an equal opportunity employer. We promote diversity and inclusion, ensuring equal treatment regardless of ethnicity, religion, sexual orientation, gender, age, disability, or other protected statuses.
Interested?
If you believe this opportunity is right for you, we would love to hear from you!
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