Customer Service Officers - Collections (-----77) Perth, Australia
Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.
At Cashies
Responsibility
We are transparent, honest, and authentic.
Perseverance
We show up with grit and determination.
Equity
Everyday people helping everyday people.
Potential
We innovate and we grow.
Community
We do extraordinary things when we do it together.
Our Perth Office is looking for a Full-time Customer Service Officer to join our team.
About the role
Be the first point of contact for our customers via phone and email
Ensure that account notes are updated accurately to reflect all activity on a customer's account
Provide excellent customer service at all times when trying to find the best possible solution for customers
Work towards KPI's and goals to help drive the desired customer and business outcomes
Collaborate with and contribute to a positive team
About you
Effective written and verbal communication skills
Excellent interpersonal skills
Outstanding attention to detail and organisational skills
Ability to work autonomously, as well as part of a team
What's on Offer
Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
Monday to Friday
Training Provided with real career development opportunities.
Salary Packaging for a Novated Car lease available.
Health Insurance Discounts
30% In-store Discount.
Plus, access to our Wellness Activities: Move, Munch, Money and Mind.
We will start shortlisting for this position right away! So, keep your phone nearby! You could be hearing from us soon. Founded in 1984 in Victoria Park, WA, Cash Converters has proudly grown from a humble homegrown Australian business into a leading name in the retail, pawnbroking, and personal finance industry. Over the past four decades, we've expanded our reach, celebrated 40 years of success and become an ASX-listed international company operating in 15 countries.
Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation.
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