3 days ago Be among the first 25 applicantsMadAppGang is a custom development company headquartered in Sydney, Australia.It was founded by an experienced software engineer, Jack Rudenko, in 2011. We have outsourcing, outstaffing and our own projects.MadAppGang’s engineering culture is focused on development and work, not bullshit and bureaucracy. Our company was created by engineers for engineers to work with maximum efficiency and pleasure in a team with cool professionals. The company’s culture is based on Rework and Remote from 37Signals.Our teamThe development team is distributed and works remotely from different parts of the world. It consists of 40 amazing people: a founder/CTO, CEO, backend, frontend, mobile developers, an Art director, a UX/UI designer, DevOps engineers, a QA engineer, and Project managers.The team is mostly Russian-speaking, but we are moving towards diversity now.Our projectsWe develop digital products for the web, mobile and cloud. Years of experience and numerous projects with clients of different calibre from all around the globe give us the ability to tailor digital solutions that are a perfect balance between complexity, delivery time and cost. Over the past decade, we`ve built dozens of solutions for the fintech, energy, healthcare, fitness, transportation, and food industries.All our projects are international (Europe, Middle East, Asia and Australia). Therefore, our first language of communication is English.About the projectCurrently, we are looking for a Customer Technical Support for our client, the Australian company Evergen.Evergen is a futuristic project in ecology which will definitely change the world for the better. This is a start-up of a large Australian energy company.The product optimizes the operation of solar and battery systems, allows homeowners to manage their system and control energy costs and environmental impact, to sell and buy solar energy depending on tariffs (kind of trading).Smart technology provides more rational use of energy by orchestrating a large fleet of batteries and creating virtual power plants. This guarantees a fault-tolerant and decentralized energy system of the future.The goal is to get rid of coal-fired power plants in 10 countries, accelerating the world’s transition to renewable energy. Evergen’s partners — Tesla, LG, SolarEdge, etc.Green projects are always cool, right? Products like this make the world a little better, cleaner and greener :)SkillsYou are the most helpful person in the room, and understand that your job is to make your team look good not for your team to make you look good.You consider your self to be a relatively technical person (see bonus skills).You are a fast learner.You are good at managing your own priorities and everyone else's priorities.You are amazing at working with other team members and getting them to help you solve problems for our customers on the fly.You have worked in support roles before and value not just great, but, amazing support!You are great at talking with people as well as clearly articulating yourself through email and chat communication platforms.Bonus Skills:Familiar with HubSpot CRM.Willing to learn new technologies, read and write API documentation, and apply your skills in a professional manner.Knowledge about cloud / SAAS technologies.Experience with Databases (mSQL, MongoDB).Experience with programming & data structures (python, C#).Agile / sprint methodology.Bachelor of IT.Bachelor of Computer Science.You can be thrown into any situation and know that you will succeed.You understand or have background with solar and battery customer support.Responsibilities:Provide exceptional customer support by ensuring customer enquiries are responded to as quickly as possible, whilst maintaining a fun loving, helpful nature.Provide battery systems performance analysis and assist in technical troubleshooting (DW, we will help with training on the how).Work closely with tier 2 and tier 3 support to ensure customers get the help they need on a range of complex issues.Keep our CRM up to date and keep excellent notes on customers.Develop and continually refine customer experience processes and systems together with tier 2 and tier 3 support squads.Assist in other administrative duties to benefit and add value to the Evergen teamIf you nail this role you will have the opportunity to progress into other roles.MadAppGang offersService contract with an Australian company.Full-time with a fixed hourly rate.Salary in USD — depends on your experience and expectations.Remote: We are comfortable working remotely, and we follow all the commitments of Remote work.Open to the world: We support your desire to travel and see the world. You can work from any spot on our planet.Team: We are not just a group of people doing one project, we are sharing mindset, views, and values, you will never be alone against your challenges.Growth: We inspire people’s growth and development, you get free English lessons with a qualified IT English teacher and native speaker. We have a self-developed tool for setting goals and achieving them by each team member. Webinars, courses, and conferences for your professional development are fully compensated.Wellness: We care about your health, so we compensate 70% of the cost of the subscription to the gym (or another type of sports activity).Compensation: We compensate 30% if you decide to buy your personal equipment for work.Work and life balance: We guarantee you 20 working days of paid holidays a year.Career: If you want to learn new technology and possibly shift your focus on different programming languages we are the perfect place for you :)Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at MadAppGang by 2xGet notified about new Customer Technical Support jobs in Newcastle, New South Wales, Australia.Bar Beach, New South Wales, Australia 2 weeks agoNewcastle West, New South Wales, Australia 3 weeks agoNewcastle, New South Wales, Australia A$35.00-A$40.00 2 days agoNewcastle, New South Wales, Australia 4 weeks agoNewcastle, New South Wales, Australia A$35.00-A$40.00 2 days agoNewcastle West, New South Wales, Australia 1 week agoTomago, New South Wales, Australia 1 month agoNewcastle, New South Wales, Australia 4 days agoWhitebridge, New South Wales, Australia 1 week agoWilliamtown, New South Wales, Australia 2 days agoInjury Management Specialist | CharlestownWhitebridge, New South Wales, Australia 1 week agoDudley, New South Wales, Australia 3 weeks agoRegional HSE Advisor - Security Sensitive TransportNewcastle, New South Wales, Australia 2 weeks agoNewcastle, New South Wales, Australia 1 day agoWe’re unlocking community knowledge in a new way. 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