Pullman Port Douglas Sea Temple Resort & Spa, located in the picturesque town of Port Douglas, just an hour's drive north of Cairns, offers a range of accommodations including studios, two and three-bedroom apartments, and a three-bedroom beachfront private villa. Our resort offers all-day dining at ALUCO Restaurant & Bar, a relaxing Pool Bar, and Vie Spa with customised facial treatments and relaxing massages leaving guests renewed and revitalised. With two meeting rooms accommodating up to 200 guests and three additional wedding locations at the resort, we cater to both leisure and corporate travellers alike. During your downtime, explore all that the region has to offer, from the Great Barrier Reef to the Daintree Rainforest.
Purpose
As a Hotel All Rounder, you will play a crucial role in our day-to-day operations, seamlessly transitioning between Housekeeping, Food & Beverage, and Front Office. Your commitment to delivering exceptional service, coupled with your genuine care for our guests, will shine through in every department you work.
Primary Responsibilities
* Cleaning guest rooms and public spaces all of which are crucial to creating an outstanding first impression
* Use cleaning materials and chemicals with care, adhering to safety protocols to maintain a secure environment
* Offer personalised food and beverage suggestions, whether in our outlets or during events leaving a lasting impression on our guests
* Proactively source information to expand your product knowledge
* Be the go-to source for information on neighbourhood hotspots and must-visit gems
* From check-in to check-out, you will be at the forefront of delivering exceptional hospitality, ensuring that our guests have a memorable stay
* Confidently communicate with both guests and colleagues enabling seamless teamwork
Skills & Experience
* Previous experience in a customer facing hospitality role is a plus
* Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
* Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals
* Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
* Strong work ethic, reliable and a commitment to excellence
* Your problem-solving skills and unwavering positivity come into play when challenges arise, as you transform obstacles into opportunities
* ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
* Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
* Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
* Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
* Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
* Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
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