About the Role
This is a pharmacy operations–focused role, designed for an experienced Pharmacy Technician who wants to move away from day-to-day dispensing and into a core operational position supporting both our pharmacy and admin back end.
You will work primarily on back-end operations, workflow integration, troubleshooting, and process improvement, acting as a key link between our pharmacies, call centre, and internal systems. Your dispensary background will be used to improve how the business runs and not to fill shifts on the bench.
This is a predominantly non-dispensary, ops-based role with influence across the organisation.
Key Responsibilities
* Own and support back-end pharmacy operations across Ace Pharmacy and our specialty work.
* Act as an escalation point for operational issues from pharmacies and the call centre
* Troubleshoot workflow, PBS claiming, and system-related issues
* Identify operational inefficiencies and implement practical improvements
* Develop, document, and maintain SOPs and workflow guides
* Support teams with operational support and process training
* Liaise with pharmacists, technicians, leadership, and external system providers
What You'll Bring
Essential:
* Significant experience as a Pharmacy Technician in Australia
* Strong understanding of dispensing workflows and pharmacy operations
* Advanced knowledge of PBS claiming and compliance
* Strong operational mindset with excellent organisation skills
* Proven ability to manage multiple priorities and resolve issues
* Clear written and verbal communication skills
* Confidence working across systems and supporting multiple teams
Desirable:
* Experience in specialty pharmacy, chronic disease, or high-volume models (retail or hosptial experience is equally valued)
* Exposure to various workflows
* Experience in operations, systems support, or process improvement
* Interest in scaling and improving pharmacy operations
What We Offer
* A genuine transition into an operations-based role
* Minimal dispensing with a focus on systems and process improvement
* High-impact role supporting multiple pharmacies and services
* Opportunity to influence how pharmacy operations scale
* Career progression into senior operations or systems leadership roles
Why Join Ace Pharmacy Group?
Ace Pharmacy Group is a tech-driven pharmacy organisation servicing patients Australia-wide. We focus on strong operational foundations, seamless workflows, and reducing administrative burden so pharmacists can focus on patient care.
If you are an experienced Pharmacy Technician looking for career change, then we would love to hear from you.
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Benefits:
* Employee mentoring program
* Professional development assistance
* Travel reimbursement
Application Question(s):
* Do you have pharmacy dispensary experience?
Work Location: In person