Hyatt House South Melbourne is Australia's first Hyatt House hotel, located in the heart of South Melbourne. Designed for both short- and long-term stays, the hotel offers a contemporary, apartment-style experience that reflects the character of the local neighbourhood.
With 97 modern studios and welcoming shared spaces, Hyatt House South Melbourne creates an environment where guests and colleagues feel at ease. Our approach to hospitality is warm, thoughtful, and personal, supporting a workplace that feels collaborative and considered.
About the role
As the Maintenance & Security Supervisor, you will play a critical role in ensuring the hotel operates safely, efficiently, and in line with Hyatt standards. Reporting to the General Manager, you will oversee all maintenance and security operations, ensuring the building, equipment, and systems are maintained in optimal condition while coordinating contractors.
This role is ideal for someone who thrives in a dynamic hotel environment and takes pride in delivering safe, reliable, and well-maintained facilities.
Key responsibilities include:
* Overseeing the day-to-day maintenance operations of the hotel, including repairs, preventative maintenance, and guest requests
* Developing and managing a comprehensive Preventative Maintenance Program (PPM) for plant, equipment, and guest rooms
* Preparing and coordinating daily work schedules for maintenance activities
* Ensuring all maintenance requests are completed efficiently, with priority given to guest-related issues
* Supervising contractors and external service providers to ensure quality, compliance, and safety standards
* Managing the hotel's security operations, including CCTV, alarm systems, and access controls
* Conducting regular security patrols, checks, and incident investigations
* Ensuring compliance with all health, safety, fire, and statutory requirements
* Monitoring energy usage and implementing energy conservation initiatives
* Managing departmental budgets, cost control, and procurement of materials
* Maintaining accurate maintenance records, reports, and documentation
What we offer
* Wellbeing leave and birthday leave to support balance and time away
* Colleague accommodation rates across Hyatt hotels and resorts worldwide
* Career development opportunities within the Hyatt House and wider Hyatt network
* Access to Employee Assistance Program and Headspace wellbeing resources
* A complimentary barista-made beverage each workday
* Discounted dining at H Bar & Market
* Complimentary dry cleaning for business attire
* Flexible working arrangements, where operationally possible
Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity, and Respect guide how we work and how we support one another. At Hyatt House South Melbourne, we foster a workplace built on trust, connection, and a shared purpose to make people feel at home.
To see how our colleagues experience the brand, visit #InAHyattWorld or #WorldofHyatt.
Qualifications
About you
To be successful in this role, you will bring the following experience and qualities:
* Previous experience in hotel maintenance, engineering, or facilities management (supervisory experience preferred)
* Strong knowledge of building systems, preventative maintenance, and compliance requirements
* Experience managing security systems such as CCTV, alarms, and access control
* A strong understanding of workplace health & safety and risk management practices
* The ability to coordinate multiple priorities and respond effectively in a fast-paced environment
* Strong problem‐solving skills and a hands‐on approach
* Confidence working independently while collaborating with the wider hotel team
* Excellent communication and leadership skills
* Must have the legal right to work in Australia
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