Job Description:
We are seeking an experienced ICT professional to join our team as a Customer Success Team Lead. As a key member of our organization, you will play a pivotal role in ensuring the successful delivery of ICT services and solutions.
Main Responsibilities:
* Act as a primary point of contact for all ICT requests from internal customers to ensure consistent service experience.
* Triage and manage ICT requests for support, enhancements and projects through their lifecycle, to successful outcomes, in a consistent manner.
* Manage internal and external ICT resources to ensure efforts are aligned with business priorities and to achieve successful and timely outcomes.
* Enhance customer satisfaction through ICT services provided by actively engaging with internal stakeholders to understand their needs, address concerns and manage the advocacy for solutions that align with their requirements.
* Drive adoption and utilization of ICT services by providing guidance, support and training to help internal clients effectively leverage technology tools, systems and resources.
* Minimise disruptions and issues by proactively identifying and addressing potential issues or disruptions in ICT services.
Required Skills and Qualifications:
* Technical Proficiency - Must possess a strong understanding of information and communications technology (ICT) solutions, tools, and systems.
* Team Leadership - Must have demonstrated experience leading teams to successful outcomes.
* Problem solving and analytical skills - The ability to analyze complex issues, identify root causes, and provide effective solutions is essential.
* Communication and Presentation - Strong communication skills, both written and verbal, are vital for effective collaboration with internal clients and cross-functional teams.
* Time and Project Management - Experience delivering outcomes to an exceptional standard, on-time and using suitable time and management methods.
* Customer Relationship Management - Adept at building and maintaining strong relationships with internal clients.
Benefits:
* Free onsite parking.
* Annual year end shutdown.
* Flexibility.
* Strong Culture and Core Values.
* Discounts for retail and wellbeing services.