About the Role
The Assistant Manager, Service Desk is responsible for overseeing the development, maintenance, and regular updates of a comprehensive knowledge bank to support incident management and service requests. This role requires leadership and coordination skills to ensure high-quality service delivery.
* Oversee the development and maintenance of a comprehensive knowledge bank.
* Act as the primary point of contact for escalations and major incident co-ordination.
* Complete statistical reporting and trend analysis on service provision.
* Lead by example by actively participating in frontline duties.