About the Role
Employment Type: Permanent Full TimeLocation: Logan
As Program Manager, you will provide operational leadership and subject matter expertise to ensure Staying on Track delivers high-quality, person-centred support to young people.
You will guide your team, manage risks, and maintain compliance with legislative and contractual requirements while driving positive outcomes for clients and communities.
Key Responsibilities
Lead, motivate, and support program teams to deliver safe, high-quality outreach services.
Manage program operations in line with budgets, policies, and compliance standards.
Promote and implement organisational practice initiatives, embedding Therapeutic Crisis Intervention (TCI) and the CARE model across programs.
Foster a culture of client voice and participation in service delivery and program design.
Ensure young people are supported to reconnect with family and/or carers, education, and community networks.
Oversee risks, staff concerns, and client complaints with professionalism and care.
Build strong partnerships with key stakeholders, including Queensland juvenile justice services, government agencies, and community organisations.
Provide advice to senior leadership on program performance, risks, and opportunities.
Champion a culture of continuous improvement, creativity, and client choice.
About You
You are a confident leader with experience or knowledge of the Queensland's juvenile justice system and a passion for supporting young people to achieve positive futures.
You bring strong operational management skills, resilience, and the ability to thrive in a dynamic environment.
You will also have:
A degree in Human Services or a related field.
Demonstrated leadership experience within the human services sector.
In-depth understanding of Queensland's youth justice framework and service systems.
Strong skills in managing competing priorities and achieving results under pressure.
A commitment to the safety, wellbeing, and empowerment of young people.
Why Join Us?
Monthly rostered days off and competitive remuneration package
Ongoing training, support and career advancement opportunities
Generous Employee Benefits – Access to salary packaging, Fitness Passport + More
Successful candidates will be required to clear probity checks including National Criminal History Record Check, Queensland Blue Card Working with Children Check, and LCS Check.