Customer Service Leadership Opportunity
Job Description:
We are seeking a skilled and experienced customer service leader to join our dynamic team. As a Customer Service Manager, you will be responsible for inspiring and guiding retail teams to deliver outstanding customer experiences and drive strong sales performance.
Key responsibilities include leading teams across various departments, managing daily operations, coaching team members, and fostering a culture of growth and collaboration. You will also be responsible for championing Myer's strategic vision and ensuring the delivery of memorable customer experiences.
* Lead Team Performance: Showcase your customer service excellence by leading team performance and driving results.
* Opportunities for Growth: Opportunities for succession planning and career development will be available to you.
About The Role:
* Manage Daily Operations: Manage the daily operations of your departments, driving customer satisfaction and financial performance.
* Optimise Team Productivity: Optimise team productivity by leveraging workforce management and developing team member skills.
* Drive High-Performance Culture: Drive a high-performance, customer-focused culture through role modelling, communication, feedback, and recognition.
* Maximise Customer Service Focus: Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities.
* Lead, Empower, and Inspire: Lead, empower, and inspire your team with a focus on developing future leaders.
* Gain Customer Insights: Spend time within your departments to lead, manage your teams, and gain customer insights.
About You:
* Leadership Experience: Previous experience as a Retail Manager, Area Manager, or similar is required, ideally within Fashion/Retail environment.
* People Leadership Skills: People leadership skills with a 'hands-on' approach are essential.
* Ability to Lead Teams: Ability to lead teams, achieve targets, and monitor KPIs is crucial.
* Experience in Performance Management: Experience in performance management and team development is necessary.
* Customer-Focused: Customer-focused with superior customer service skills is a must.
* Strong Retail Acumen: Strong retail, financial, and business acumen is required.
* Excellent Time Management: Excellent time management skills with the ability to prioritise and meet deadlines is essential.
Benefits to You:
* Leadership Opportunities: Become a leader within one of Australia's most-loved department stores.
* Career Development: Career development and progression opportunities, both locally and nationally, will be available to you.
* Team Member Discounts: Team Member discounts and exclusive offers will be yours to enjoy.
* Access to Leave: Access to volunteer, parental, and lifestyle leave will be provided.
* Recognition Awards: Service Recognition, Inspirational People Awards, and more will recognise your contributions.
Our Team Culture:
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and peak periods. We value teamwork and support each other to achieve our goals.
What Makes Us Special:
Myer has always been a special place, transcending beyond just a workplace. It's a place where lifelong friendships are built, a safe space with a big heart. Here, you're encouraged to be yourself, share ideas, and are trusted to deliver your best.
Our Promise:
At Myer, we aim to make your work life meaningful, offering balance and flexible options to help you reach your goals. We'll meet you there and support your journey. With your enthusiasm and our support, we're committed to helping you thrive. The future is in your hands.
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