Service Management Position
This role oversees, facilitates and administers ITIL based service support with a strong emphasis on Service Management practices.
Key Responsibilities:
* Provide primary contact for Service Request process and compliance issues across all customer's service providers.
* Monitor and drive the efficiency and effectiveness of SRM processes, making recommendations for continuous improvement.
* Ensure that Service Requests are resolved within agreed Service Level Agreement targets to maintain high standards of service delivery and customer satisfaction.
Requirements:
* 4-6 years' relevant experience in Service Management
* Excellent Written and Verbal Communication skills
* Comprehensive knowledge of ITIL V3/V4 processes and principals
What You'll Bring:
* Strong understanding of Service Management practices and principles
* Ability to build and maintain relationships with customers and stakeholders
* Excellent written and verbal communication skills
We value diversity and promote equal opportunities.