Overview
$70,000 annual base + super + incentives
Looking for a job that allows you to combine your skills and passion with meaningful purpose? Read ahead!
Five Good Friends is an approved aged care and registered NDIS service provider. We help our clients live vibrantly in their own homes by wrapping a support team around them and their families. Our software gently coordinates in the background so support teams can do their best work and our clients get exceptional outcomes.
We call potential clients from the moment of first contact "members" to set the scene for the experience they will have when they join Five Good Friends. We are expanding our team of outbound care advisors to ensure every customer has the same great experience from day one.
Role
You will work as an Outbound Sales Representative / Care Advisor in our Customer Experience Team.
We’re looking for people who can be there for families when they need us most. The key requirement is being available across both weekdays and weekends, with any weekend shift worked as a full day (9.00am – 5.00pm). We’re open to shaping the role to suit the right candidate, whether you’re seeking full-time or part time work.
Responsibilities
- triage and provide potential members and their families with information, guidance and support
- manage a pipeline of leads in PipeDrive, our CRM
- conduct a high volume of outbound calls in response to warm incoming leads and marketing campaigns
- make proactive outbound calls to drive business growth
- triage and qualify leads; gain an in-depth understanding of their situation
- provide guidance and offer solutions according to specific needs
- manage and triage shared team emails, chats and social media channels
What you’ll bring
- experience in sales, preferably in an outbound/inbound call environment
- a working knowledge of the aged care and/or disability sectors is a plus but not essential
- interest in helping families make decisions that improve the lives of members
- team-oriented with the ability to collaborate across teams
- reflective, open to learning from mistakes, and capable of solving problems with innovative solutions
- strong organisational skills with attention to timelines and competing priorities
- understanding the value of feedback to shape great culture and uphold company values
Requirements
- you will be working with vulnerable people, so you must complete a National Police Check and the NDIS Worker Orientation
- you must have the right to work in Australia
What’s in it for you
- a competitive salary package commensurate with skills and experience
- fully remote role based in Adelaide with regular virtual team huddles and occasional travel for team and business get-togethers
- annual health and well-being allowance of 500
- four weeks annual leave, with an additional day of leave each year after two years plus optional extra leave
- access to the employee assistance program with free confidential counselling
- parential leave benefits including government paid parental leave top-ups and superannuation top-ups for first year of unpaid leave
- one free Five Good Friends membership plan (covers Care Management fees) for a loved one
- strong employee engagement score and recognition as a great place to work
- after five years of continuous service, a trip to Okinawa, Japan with covered return airfare, hotel and transfers
Find out more about Five Good Friends here:
How to Apply
If this role sounds like you, please click the apply button and follow the prompts. Include your CV and a cover letter describing your suitability for this role. We will contact shortlisted candidates.
Please, no external agencies or recruiters.
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📌 Outbound Sales Representatives
🏢 Five Good Friends
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