Lead GIS Adoption Strategist
We are seeking a seasoned professional to drive client success and growth through innovative adoption programs. The ideal candidate will have strong leadership experience, deep industry knowledge in Utilities and Resources, and excellent facilitation, communication, and interpersonal skills.
About the Role
The Lead GIS Adoption Strategist is responsible for driving client outcomes that promote the adoption and growth of GIS technology and services, boosting revenue and maximizing client value. This role ensures the team remains focused on helping clients realise the full potential of their GIS investments.
* Manage client relationships and oversee the team to achieve performance, growth, and client experience targets.
* Develop and oversee industry-specific growth programs and operational efficiencies that drive client adoption, improve client health, and deliver consistent outcomes within the broader Client Success Management Framework.
* Provide guidance to team members on client risk, escalation management, and successful resolution to protect and enhance client relationships and value.
* Collaborate across the organisation to drive revenue growth through up-sell, cross-sell, and renewal opportunities within the assigned client portfolio.
About You
We are looking for a talented professional with:
* Bachelor's degree in a relevant business discipline and/or minimum 10 years' experience in client-facing or related roles within Utilities and/or Resources sectors.
* Proven ability to consult and negotiate with C-level executives within Utilities and Resources clients, with strong insight into sector-specific business objectives.
* Excellent facilitation, communication, and interpersonal skills.
* Strong commercial awareness and ability to drive transformational change.
* Solid understanding and commitment to Client Success Management methodologies.
* Ability to analyse complex client business and technical needs and apply spatial technology solutions effectively.
What We Offer
We offer a dynamic and inclusive work environment that values professional excellence and personal well-being. Join us and enjoy:
* Flexibility and autonomy to work effectively.
* Investment in your growth and development through dedicated training programs.
* Career advancement opportunities with clear pathways for progression.
* A range of benefits including paid parental leave, employee reward gateway, salary continuation insurance, and more.
Why Choose Us
We are a forward-thinking organisation that prioritises client success and strategic objectives. If you are passionate about building trusted client relationships, leading high-performing teams, and driving growth through innovative adoption programs, we encourage you to apply.