Service Desk Team Leader (Programming Supervisor)
* Full-Time Permanent
* Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
* Attractive salary, from $110810.00 + 12% Super + 17.5% annual leave loading
* Up to 12 extra days off per year + 4 weeks annual leave
* Increase your take home pay with salary packaging, meal allowance, fitness passport and more
* Join the team enriching health in millions of ways every day through digital innovation
Applications Close: 11:59pm, Tuesday 24th March 2026
About Us – eHealth NSW
At eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.
Guided by a Cloud First Strategy, we’re harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.
About the Opportunity
As Service Desk Team Leader of our Customer Services Portfolio at eHealth NSW, you will help make a real difference in healthcare through leading a high-performing Service Desk team, driving service excellence, strengthening stakeholder partnerships, applying ITIL best practice, and ensuring critical ICT services consistently meet SLAs and support frontline care delivery across NSW Health.
This role offers the opportunity to lead, where you’ll balance operational delivery with strategic oversight — driving service excellence while continuously improving processes and performance.
In this role, you will:
* Lead and inspire a high-performing Service Desk team
* Build strong stakeholder relationships and deliver solution-focused outcomes
* Confidently manage rosters and on-call support coverage
* Apply ITIL best practice using leading service management tools
* Thrive under pressure, balancing priorities to consistently hit SLAs and KPIs
* Incident & escalation management expertise, strong ability to manage major incidents, coordinate responses, and communicate clearly under pressure.
About You
* Experienced Service Desk leader who drives performance and customer excellence
* Confident communicator who builds strong stakeholder partnerships
* Comfortable leading across rotating rosters and on-call support
* ITIL-savvy with strong capability in service management tools
* Technically strong and thrives under pressure, consistently delivering on SLAs and KPIs
* Strong organisational skills and attention to detail
Need more information?
* Position description
* Find out how we hire at eHealth NSW
* Check out our diversity and inclusion commitment
* Learn more about us at eHealth NSW
Working at eHealth
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:
* Flexible work options
* Professional growth and career development
* Allocated day off per month
* Salary packaging
* Various health and wellbeing programs to support our team
How to apply
Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience.
We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!
For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor at or Hiring Manager, Josh Hambly at and quote REQ648128.
We will review all applications after the closing date. If your application is successful, you may be invited to take part in additional assessments as part of the recruitment process.
Additional information
* This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
* To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
* If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.