Job Description:
The Operations Analyst plays a pivotal role in orchestrating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare.
This encompasses:
* Ensuring the incident and problem management processes of the Agency's digital health products and services;
* Coordinating and managing complex incident and problem activities, including triage, prioritisation, and resolution;
* Contributing to continuous improvement of operational processes;
* Ensuring timely and effective responses to service disruptions.
Key Responsibilities:
• Ensure the Agency's digital health products and services operate smoothly by managing incident and problem management processes.
• Coordinate complex incident and problem activities, applying strong analytical skills to resolve issues efficiently.
• Continuously improve operational processes by identifying areas for enhancement and implementing changes.
• Provide accurate and specialised advice for coordinating the Agency's incident and problem response activities.
• Manage and monitor incident and problem management performance metrics and KPIs, making recommendations for improvements.
Qualifications and Certifications:
• A graduate degree in Information Technology or a related field, or relevant work experience in a similar field.
• IT / Digital / Business certifications in relevant areas (desirable).
• Service Integration and Management (SIAM) Certification (desirable).
• Experience working with AI agents (desirable).
Benefits:
• Salary packaging available.
• Annual Christmas closedown with no leave deduction.
• Well-being sessions and Employee Assistance Program to balance work and life.
• Work-from-home and attractive flexible working arrangements.
• Collaborative workspaces with new technology in central locations.
• Generous leave opportunities: Parental (primary & secondary), compassionate, Aboriginal & Torres Strait Islander Leave, Cultural, Emergency Response, Defence and Half Pay options.