Quest Ipswich is locally owned and operated and was awarded Quest Franchise of the Year 2025. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. Quest Ipswich is a 64‐room property and we're on the lookout for a new Guest Service Agent to join its team on a casual basis working approximately 25 hours per week.
The Role
Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (e.g., check‐in, explaining hotel facilities and location, check‐out), and ensuring the smooth running of the reception desk. Bonus incentives are available.
The Ideal Candidate
Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time‐management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team‐oriented ethos.
Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer‐facing roles such as retail.
The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.
Application Questions
* How many years' experience do you have in a Reception Role?
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have in a Booking Role?
* How many years' experience do you have as a guest services agent?
* Which of the following property management systems (PMS) do you have experience with?
* Do you have customer service experience?
* How many years' experience do you have as a Front Office Receptionist?
* How many years' experience do you have in the hospitality & tourism industry?
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