Company Description As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses.
We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved.
This is your opportunity to make a difference.
Job Description The Manager, External Communications and Brand is responsible for bringing the AFCA Scams EDR Program to life, by developing, implementing and managing the external communications and sub-brand development.
You will work in a small, agile Communications Workstream, to drive the external Communications for the Scams EDR Program.
If you love shaping narratives, building brands, and creating impact through clever, purposeful communication, this is a role where your work will truly matter.
This is initially a 12 month fixed-term contract.
Typically in this role you will: Manage the planning, development and delivery of AFCA's external communications and brand activities across digital, media, events and stakeholder channels in relation to AFCA's scams EDR Working with the external vendor, develop and manage the SPF brand identity, narrative and visual style, aligned to AFCA's overall brand framework.
Manage sub-brand branding and ensure consistent application of brand standards with content suppliers to ensure quality and timely outcomes.
Implement integrated communications strategies across digital, social, and stakeholder channels.
Manage the scams web and digital presence, ensuring strong content design, user experience and accessibility.
Plan and deliver key initiatives, including the scam sub-brand campaign and launch, and supporting collateral.
Provide clear communication advice to AFCA staff, particularly on scam-related information and audience needs.
Support the Communications