With various career pathways, exposure to new systems, and a fantastic working environment; this is the perfect next step in your career
**What are you going to do? You'll be**- Monitoring Service Desk tickets assigned, and process based on priority and agreed SLA's and taking incoming calls and raising of appropriately categorized tickets for relevant teams
- Taking ownership reported incidents through to resolution, making use of the one and done policy
- Escalating of high risk incidents as appropriate via the Application Support team
- Analysing trends in reported errors and notification of Application Support to emerging trends in incidents
- Providing VIP 24/7 On-Call Support on a rotating roster basis
- Complying with all ING policies and procedures
**What are we looking for? Someone who has**
- Demonstrated experience with Windows 10 and Apple OSX administration.
- Mobile Device Management platform administration experience
- Experience with Microsoft 0365
- Sound knowledge of ITIL or similar framework in incident and problem management
- A degree in computing or project management courses/ ITIL certification
- A service and customer-focused approach to incident resolution and communication
- Exceptional in oral and written communication.
- Strong problem solving and analytical skills - with an ability to think laterally.
**What's in it for you?**
- Drop everything and learn with over 16,000 professional and personal development courses to choose from
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing.
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you'd feel at home? We'd love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Applications close 26th September 2024
**Before you apply**
**Still in two minds?