About Our Team
We are seeking a highly skilled and experienced professional to join our team as a Customer Service Officer.
Job Description:
The ideal candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and efficient manner.
Key Responsibilities:
* Liaise with customers via phone, email, or in-person at our location
* Assist with product enquiries and payment options
* Create accurate rental contracts and verify rental conditions
* Process returns and exchanges using our system
* Maintain accurate customer records
Requirements:
* Experience in customer service, sales, marketing, or communications
* Strong administrative and computer skills using Microsoft Office Suite
* Ability to empathize with customers and solve problems tactfully
* Excellent verbal and written communication skills
* Ability to work independently and as part of a team