Lead Front Office Team
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As a senior member of the hotel front office team, you will be responsible for leading and mentoring your colleagues to deliver exceptional guest experiences.
Key Responsibilities:
* Drive hotel operations with expert knowledge and leadership skills
* Guide and motivate the Front Office Team to achieve their best
* Collaborate with guests to resolve any issues or concerns they may have
* Contribute to roster planning and preparation, ensuring seamless service delivery
* Embodiment of authenticity and individuality in every interaction
This role offers the opportunity to connect with various departments, coordinate team engagement, oversee staff, manage guest feedback, and resolve challenges efficiently.
Requirements:
* Proven experience in hotel front office operations, including leadership roles as a team leader or supervisor
* Proficiency in using reservation and property management systems is highly valued
* Strong multitasking and time management skills, with ability to thrive under pressure
* Mastery of written and spoken communication, with emphasis on clear and concise messaging
* Flexibility to adapt to a rotating schedule, including nights, weekends, and public holidays
We welcome passionate and dedicated individuals who share our commitment to hospitality and are eager to grow their career in a dynamic and inclusive environment.