Technical Support Engineer - Thermal
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Talent Acquisition Australia & New Zealand at Vertiv |A Global leader in designing, manufacturing & servicing Mission Critical Infrastructure…
We are seeking a Thermal Technical Support Engineer to strengthen technical support team for all Vertiv thermal products. Leading support across mechanical, electrical, quality, monitoring, and controls. Lead in the troubleshooting of direct expansion, chilled water, high density, and liquid cooling systems. The ideal candidate will possess deep expertise in thermal dynamics, demonstrate strong leadership skills, and drive continuous improvement initiatives.
Who we are:
Nearly all aspects of our lives involve the use of technology. It’s how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It’s vital to human progress.
Vertiv believes there’s a better way to meet this accelerating demand for data — one driven by passion & innovation.
As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers’ vital applications run continuously, perform optimally & scale with business needs.
Why Join Vertiv?
* Meaningful & Fulfilling Work
* Inspiring & Caring Leaders in the industry
* Recharge Your Potential
* Base + Super + Bonus + Car
* Insurance & Leave Benefits
* Modern office in Sydney’s Northwest
Responsibilities
* Lead the support and advanced trouble shooting of thermal management systems.
* Mentor and support team members, fostering a collaborative environment and promoting technical growth within the team.
* Work closely with R&D and Offering to integrate new technologies and solutions into existing systems effectively.
* Implement best practices and innovative solutions to enhance thermal management processes and drive continuous improvement.
* Oversee implementation of upgrade/retrofit programs first article testing in the lab or at customer sites.
* Identify and resolve issues related to thermal performance, including diagnosing, and addressing problems in thermal products.
* Provide technical support across mechanical, electrical, quality, monitoring, and control systems to ensure seamless integration and performance of thermal solutions.
* Onsite travel to address escalated issues and/or attend customer meetings.
* Lead the development and maintenance of technical documentation, and support content for thermal products.
* Communicate effectively to understand customer needs, provide technical support, and resolve issues, ensuring high levels of customer satisfaction.
* Lead or participate in NPDi process for new thermal product offerings.
* Monitor industry trends and emerging technologies in thermal management and cooling systems and provide recommendations for incorporating these advancements into current processes.
* Stay abreast of HVAC and AHRI codes and standards for thermal products.
* Stay informed about new products, revisions, updates, and upgrades that may affect product operation.
* Monitor spare part consumption and review safety stock levels.
* Lead special projects and assignments as directed.
* Perform other duties as assigned.
Qualifications
* Bachelor’s degree in Mechanical, Thermal, Thermal Dynamics, or a related Engineering field.
* 5+ years experience in Thermal Management interacting with customers on a technical level.
* Working knowledge of Direct expansion, chilled water, high density, and liquid cooling systems.
* Deep expertise in thermal dynamics and proven ability to optimize complex thermal systems.
* Must be able to read and interpret electrical diagrams, piping drawings and blueprints.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Industries
Appliances, Electrical, and Electronics Manufacturing and Electrical Equipment Manufacturing
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